services - News, Features, and Slideshows

• IT pros need to weigh in on that ‘sassy’ security model

  SASE model developed by Gartner ties into SD-WAN, edge computing and SD-Branch, so it warrants attention from networking teams.

• Tokita’s dream: Incoming president’s plan to transform Fujitsu’s fortunes

  ​‘Turning Dreams into Reality’ read the big screen behind Takahito Tokita, Fujitsu’s soon-to-be president, at the company’s annual forum in Tokyo.

• Aussie IT spend to increase in 2019, despite recession rumours and trade war turmoil

  Australia’s IT spend will increase this year to $93.3 billion, according to Gartner forecasts.

• NAB’s ‘innovation hub’ beefs up head count

  National Australia Bank is doubling investment in its innovation hub, NAB Labs, and boosting headcount by an additional 35 new team members, taking the group to 85 staff.

• Wesley Mission delves deeper into transformation with CRM push

  Wesley Mission Queensland (WMQ) has adopted SugarCRM technology to support its business transformation and address changes brought on by the Australian government’s new consumer directed care model and National Disability Insurance Scheme (NDIS).​

• 4 ways to cut application development and maintenance costs

  A managed services or fixed-fee outsourcing model for application development and maintenance can ultimately yield major savings for IT organizations that embrace it.

• How to structure an outsourced IT project for less risk, more leverage

  In 2015, big, monolithic outsourcing deals are regarded just about as negatively as huge, enterprise IT projects: They are seen as lengthy, costly and practically doomed to fail. Just as IT organizations have broken down their large IT tasks into more discrete deliverables, they've also dissolved their mega outsourcing deals among multiple providers.

• 9 tips for launching a new product or service

  So you are about to launch a new product or service, or are thinking about it. Congratulations. Unfortunately, having the best idea (or product or service) in the world may not get you buzz, or sales, if the right people don't know about it. Here are nine steps you can take to increase the odds of your rollout being successful.

• With H-1B visa, diversity doesn't apply

  Apple says workforce diversity "inspires creativity and innovation," but one of Apple's major contractors, Infosys, is far from diverse.

• IT customers slow to embrace outsourced DevOps

  IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.

• Why CIOs can't wait to renegotiate their outsourcing contracts

  As business needs--and the new technologies required to support them--evolve ever more rapidly, outsourcing contracts signed just a year or two ago are already getting stale. That's why Mayer Brown business and sourcing technology partner Dan Masur is advising companies to revamp their outsourcing deals right now to not only access new options, but also to cut significant costs.

• Traction Watch: Talkdesk Lets Businesses Create a Call Center ‘In 5 Minutes'

  Editor's note: Traction Watch is a new column focused obsessively on growth, and is a companion to the DEMO Traction conference series, which brings together high-growth startups with high-potential customers. The next DEMO Traction will take place in Boston on September 16, 2015. Growth companies can apply to present, or those similarly obsessed can register here to attend.

• Midsize U.S. cities offer attractive alternative to offshoring IT

  A number of midsize American cities now make attractive alternatives to offshore locations in India and elsewhere for IT and business process services, according to recent research from the Hackett Group.

Whitepapers about services

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  Taking the pain out of supporting diverse technologies

  In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements

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  Creating a Superior CX Online

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  2013 Trends to Watch: Cloud Services

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  The Value of Social Data