shared services - News, Features, and Slideshows


  • Victorian Auditor-General warns about poor ICT security

    Nearly 12 months after security gaps were first flagged across Victorian agencies’ ICT systems, little progress has been made, the state’s Auditor-General, John Doyle, has warned.

    Written by Shahida Sweeney16 Oct. 14 10:29
  • Will cloud replace shared services in government?

    The increasing availability of commercial cloud service offerings, combined with emerging hybrid cloud models, will challenge the value proposition of shared-service organisations.

    Written by Glenn Archer07 Oct. 14 12:13
  • Budget 2014 - Federal agency mergers could create cyber security gaps

    Up to 36 Australian federal government agencies will be merged or scrapped as a result of the federal budget, meaning the remaining IT departments may not be across shared services and cyber security, according to Dell Software Australia managing director Ian Hodge.

    Written by Hamish Barwick14 May 14 15:38
  • Standard brings IT consistency to Queensland public safety

    A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.

    Written by Adam Bender10 July 13 14:27
  • Queenland to appoint state CIO

    In the wake of its well-publicised shared services disaster last year, the Queensland government has announced it will appoint a state government CIO to implement its digital economy strategy.

    Written by Lisa Banks26 July 11 17:17
  • Shared services: Learning the lessons from Queensland and WA

    Really, they should have seen it coming. All the signs were there. Queensland Health, a state government department responsible for paying its 78,000 staff some $210 million in salaries fortnightly, was in dire need for a replacement to its existing payroll system.

    Written by James Hutchinson13 July 11 10:49
  • WA Govt must offer job certainty or risk losing OSS employees

    The WA Government must provide certainty for employees of its Office of Shared Services (OSS) around transitioning back into public sector agencies, or risk losing them before it has been decommissioned.

    Written by Chloe Herrick12 July 11 11:46
  • Analyst issues warning to govt on shared services pitfalls

    An analyst has issued a warning to governments considering shared services not to underestimate the depth and resilience of agency independence, following the decision by the WA government to decommission its shared services.

    Written by Chloe Herrick08 July 11 12:44
  • Shared services to decommission in WA

    A Western Australian regulatory body has advised the state's shared service firm to cease rolling-in new agencies, and further, to decommission entirely.

    Written by Chloe Herrick07 July 11 17:02