shared services - News, Features, and Slideshows

News

• ​Teachers Mutual Bank takes on big four with shared services

  Teachers Mutual Bank will soon start rolling out shared technology services that it claims will change the way customer-owned banks do business and improve collaboration in the sector.

• Treasury to push expenses and travel management platform to rest of government

  Treasury has partnered with 8common to share the vendor's cloud-based travel and expense management platform with other agencies.

• NSW govt agencies benefit from outsourced support centre

  NSW finance minister, Dominic Perrottet, on Friday cut the ribbon on a new centralised IT service desk that is supporting seven government agencies across the state.

• Government seeks input on shared services consolidation

  The government is seeking private sector input on a move to consolidate shared and common service delivery, including ICT.

• NSW govt commences talks with Infosys, Unisys for shared services

  The NSW government has established a memorandum of understanding (MOU) with Infosys and Unisys to progress detailed discussions for both companies to provide shared ICT services to agencies.
  

• Victorian Auditor-General warns about poor ICT security

  Nearly 12 months after security gaps were first flagged across Victorian agencies’ ICT systems, little progress has been made, the state’s Auditor-General, John Doyle, has warned.

• Will cloud replace shared services in government?

  The increasing availability of commercial cloud service offerings, combined with emerging hybrid cloud models, will challenge the value proposition of shared-service organisations.

• NSW government invites RFPs from ICT shared services applicants

  The NSW government has invited 50 companies that filled out a registration of interest (ROI) for ICT shared services in March 2014 to submit their plans via a request for proposal (RFP) process.
  

• Budget 2014 - Federal agency mergers could create cyber security gaps

  Up to 36 Australian federal government agencies will be merged or scrapped as a result of the federal budget, meaning the remaining IT departments may not be across shared services and cyber security, according to Dell Software Australia managing director Ian Hodge.

• Standard brings IT consistency to Queensland public safety

  A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.

• Queenland to appoint state CIO

  In the wake of its well-publicised shared services disaster last year, the Queensland government has announced it will appoint a state government CIO to implement its digital economy strategy.

• Shared services: Learning the lessons from Queensland and WA

  Really, they should have seen it coming. All the signs were there. Queensland Health, a state government department responsible for paying its 78,000 staff some $210 million in salaries fortnightly, was in dire need for a replacement to its existing payroll system.

• WA Govt must offer job certainty or risk losing OSS employees

  The WA Government must provide certainty for employees of its Office of Shared Services (OSS) around transitioning back into public sector agencies, or risk losing them before it has been decommissioned.

• Analyst issues warning to govt on shared services pitfalls

  An analyst has issued a warning to governments considering shared services not to underestimate the depth and resilience of agency independence, following the decision by the WA government to decommission its shared services.

• Shared services to decommission in WA

  A Western Australian regulatory body has advised the state's shared service firm to cease rolling-in new agencies, and further, to decommission entirely.