In 2017, Defence Health’s legacy PHI platform “completely failed for a two week period due to unforeseen capacity issues with the systems code base,” according to CIO Simon Reiter, who whipped into action and helped deploy a tactical remediation program.
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CIOs no longer sit outside the business, and they know it. They are working more closely with other c-level executives and aligning themselves with business outcomes and priorities, according CIO's 2014 State of the CIO survey.