SLA - News, Features, and Slideshows

News

  • ​Keys to creating a better digital customer experience

    In a recent report, Forrester analyst Tim Sheedy said that IT chiefs who have not embraced the shift to digital business are now under threat from chief data officers or CTOs with digital and customer experience expertise.

    Written by CIO Staff15 March 17 12:16
  • ​Budgeting biggest barrier to digitising government

    The budgeting process is the biggest barrier to digital transformation in government and many agencies fear that if they use shared services or move to integrated environments, they’ll lose control.

    Written by Byron Connolly02 Nov. 15 10:37
  • What to consider when negotiating a hybrid cloud SLA

    Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, disaster recovery, response times, compliance and termination. This may be adequate for pure cloud applications, however standard SLAs fall short when it comes to hybrid cloud deployments.

    Written by By Gina Murphy, Executive Vice President, TriCore Solutions27 Nov. 14 03:15
  • Helping Data Centers Cope With Big Data Workloads

    Big data workloads tend to suck up enormous amounts of compute resources, which can create serious log jams in your data center if the workloads aren't scheduled optimally. Adaptive Computing's Big Workflow is designed to leverage HPC and cloud technologies to help data centers adapt to big data.

    Written by Thor Olavsrud25 Feb. 14 18:03
  • 10 steps to ensure your IT outsourcing deal fails

    Even though the state of IT outsourcing has matured, mistakes in flawed deals are often repeated, and the most disappointing deals share common characteristics. Here are 10 steps that are guaranteed to lead to an outsourcing catastrophe.

    Written by Stephanie Overby30 Sept. 13 09:39
  • Outsourcing - Part 6

    What to do - and what not to do - when defining outsourcing relationships, negotiating new terms and setting KPIs and SLAs.

    Written by CIO Staff31 Jan. 11 08:00
  • Amazon adds SLA to cloud-based content delivery service

    Amazon Web Services has added an SLA (service level agreement) to its cloud-based content delivery service CloudFront, which now has become generally available, the company said on Tuesday.

    Written by Mikael Ricknäs10 Nov. 10 04:16
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