social media - News, Features, and Slideshows

News

• Startup crunches social media buzz numbers

  Turning the black art of tracking customer feedback through blogs and social networking services into a science has become a successful service at Sydney-based startup BuzzNumbers.

• Microsoft Outlook pulls in Facebook status updates

  You can now check your Facebook status updates and add friends within Microsoft Outlook, thanks to an update to the Outlook Social Connector plugin.

• Zendesk integrates Twitter into customer service app

  Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.

• Cloud computing will surpass the Internet in importance

  Cloud computing will top the Internet in importance as development of the Web continues, according to a university professor who spoke on Friday at the World Future Society conference in Boston.

• Online retailers rank SEO, social media as top marketing tools

  Social networking, improved site content and utilising analytics are the top areas CIOs need to be looking at in the online retail space.

• Yahoo hands over property sales listings to Zillow

  Yahoo's real estate site will rely exclusively on Zillow for sales listings, as Yahoo continues its trend of handing over some of its portal services to specialists.

• Cloud computing will surpass the Internet in importance

  Cloud computing will top the Internet in importance as development of the Web continues, according to a university professor who spoke on Friday at the World Future Society conference in Boston.

• Twitter to promote special offers from marketers

  The program, called @earlybird, is part of Twitter's efforts to generate revenue from advertising

• Twitter to promote marketers' special offers

  Twitter has introduced another advertising service, hoping to generate revenue this time by promoting special offers, events and one-time deals from marketers.

• Facebook investigates e-mail notification issue

  Facebook is investigating an issue where some users do not receive an e-mail notification when someone sends them a message on the social networking site.

• Workplace social networking rises despite lack of guidelines

  A new report has found employers expect to see an increase in the use of social networking tools despite a lack of IT policies being created around the use of sites like Twitter and Facebook by both staff and management teams.

• Google adds native usage tracker to Blogger

  Google's Blogger blog publishing and hosting service now has its own analytics feature that monitors a blog's usage, logs stats and displays reports and graphs.

• YouTube backs Flash

  In the ongoing debate over whether to use Flash or HTML5, Google has weighed in heavily in favor of using HTML5.

• Building a Facebook killer won't be easy for Google

  Hearsay in recent days that Google is working hard on a project to better compete against Facebook has captured the attention of industry observers, who wonder what shape this initiative might take and what is its likelihood of success.

• Sony begins chasing PlayStation subscription revenue

  Sony released an update to its PlayStation 3 on Tuesday that brings several new features and launches the PlayStation's first subscription gaming service.