FM giant Sodexo taps data in tech transformation
Out in mining country the distances are long and the reception is lousy. It’s the last place you’d want a bus carrying a service crew to breakdown.
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The future of the contact centre
In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.