support - News, Features, and Slideshows

• NT government renews NEC networking contracts

  The Northern Territory government has extended three networking contracts with NEC Australia for 12 months.

• Online chat gives Optus sales a lift

  Optus has reported a "huge uplift" in sales conversions since introducing a predictive live chat feature to its website, said Optus head of online, Chris Smith.

• 9 hot IT skills for 2012

  Slowly but surely, many US companies are loosening their viselike grips on IT hiring and looking to add new staffers to bolster business growth in the year ahead.

• In pictures: A holistic approach to IT

  It’s one of the many dilemmas facing IT and procurement executives today: Managing an increasingly distributed and mobile workforce while keeping costs down and productivity up. Organisations with geographically dispersed operations and locations (branches, small offices, home offices) in particular can struggle to manage all of the technology tools employees need to deliver results. These tools include everything from the data centre to PCs, phones, printers, multi-function devices and industry-specific devices such as POS devices, RFID readers, barcode scanners, and so on. It is not just a technology problem, it is an organisational one as well. CIOs and chief procurement officers must deal with multiple asset libraries, often maintained by multiple parties within the same organisation. Multiple support suppliers, multiple contracts, and multiple points of contact can make for a chaotic environment that creates greater management complexity, higher costs, and varied service quality. CIOs gathered during an exclusive luncheon sponsored by Unisys to discuss these issues and how best to tackle them.

• Windows XP SP2: Don't fear the reaper

  An open letter to those who are distraught over the impending retirement of Windows XP SP2:

• Tech Support Hell: Ways to Avoid It

  Marylyn Tesconi, who manages a large office, takes graduate-level courses and volunteers at a local health clinic in San Francisco, has more than enough to do without spending hours on the phone trying to get her home router to work. And she certainly has no patience for techs who yell and supervisors who hang up without solving her problem.

Whitepapers about support

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  Enterprise Software Support: Buyer's Guide

  Maintaining up-time of your business-critical enterprise systems is essential because, if those applications stop working, so does everyone who uses them. You need responsive, expert support at all times to ensure stability, security and interoperability across your ERP environment. Download our whitepaper and evaluate some important factors as to whether third-party support is an option for your organization.

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  IDC Report - Ease Support, Deployment, and Training with Video-Aided Remote Support Tools

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  The state of support services: 2015

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  Fulton Hogan case study