When you’re helping to run a multi-billion dollar enterprise and close to 10 per cent of revenue comes in on one day of the year, then you know there are serious pressures to keep the lights on. That day is Melbourne Cup day, and the enterprise is Tabcorp.
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Despite years spent trying to encourage staff to think along business lines, many CIOs are still finding technology-focused EAs unable to think in business terms, and vice versa. Even though CIOs most certainly know better, Gartner figures suggest that just 9 per cent of enterprise architecture efforts will be built around business goals this year, with that figure growing to just 30 per cent by 2016.
A ‘service’, of course, is an abstraction of the underlying functions, systems and policies used to deliver business outcomes. Service-centred IT therefore reflects the need for clarity and commonality of vision between business executives, the CIO, and the enterprise architects (EAs) and other operational staff charged with actually delivering that vision.