tech support - News, Features, and Slideshows

News about tech support
  • How to smooth IT-business friction

    Infographic: Why can't IT pros and business pros get along? Maybe there is inherent tension between the two groups, but there are ways tech and end-users can work together. BMC Software looks at the prevailing sentiment and offers suggestions to improve communications.

    Written by Tom Kaneshige01 Aug. 13 20:51
  • Building a better business backup system

    As with buying insurance or taking vitamins, committing to data backup is a hard sell. Everyone knows that storing records safely in more than one place protects the health of a business, but many companies fail to establish backup systems that will keep them running if disaster strikes.

    Written by Elsa Wenzel09 Feb. 11 03:11
  • 5 tips for the new tech support pro

    There are two types of tech support professionals. There's the one who, responding to a call for help, brusquely shoves the individual aside, fixes the issue, then leaves without saying a word. Or there's the type who takes time and understands that computers are something the client simply doesn't get.

    Written by Keir Thomas13 Nov. 10 01:49
Tutorials about tech support
  • Smartphone security: Keep your handset safe

    Once upon a time, a phone was just a phone: It simply made and received calls. The only security you worried about was if someone had picked up in the other room to listen in.

    Written by Brent Rose12 Jan. 11 02:07
  • Is your business compliant with open source licenses?

    There are many ways that vendors of proprietary products try to scare business customers away from open source software, and one of the more commonly heard examples involves vague fears about compliance with open source licenses. There's nothing like the specter of a good lawsuit to scare a company back into a paid vendor's welcoming arms.

    Written by Katherine Noyes05 Nov. 10 10:49
Features about tech support
  • Tech Support Hell: Ways to Avoid It

    Marylyn Tesconi, who manages a large office, takes graduate-level courses and volunteers at a local health clinic in San Francisco, has more than enough to do without spending hours on the phone trying to get her home router to work. And she certainly has no patience for techs who yell and supervisors who hang up without solving her problem.

    Written by Bill Snyder22 Jan. 10 05:38
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