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  • Telstra speeds IP telephony activations with BPM

    Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.

    Written by Adam Bender14 May 13 12:21
  • Private sector couldn't build NBN: Vodafone CEO

    The NBN is the only way Australia will achieve national deployment of broadband, Vodafone Hutchison Australia CEO Bill Morrow said this morning at the CommsDay conference.

    Written by Adam Bender09 April 13 10:22
  • Fresh air cools Telstra, Optus mobile sites

    In one of the hottest summers on record, Telstra and Optus relied on fresh air cooling and high-efficiency air conditioners to keep their mobile networks going, officials from the companies said last week.

    Written by Adam Bender12 March 13 13:21
  • Queensland parliamentary service seeks telecom review

    The Queensland parliamentary service wants to upgrade telephone infrastructure and move to IP-based unified communications, according to a tender published this month.

    Written by Adam Bender04 Feb. 13 10:52
  • NFC benefits hazy for consumers: mHITs CEO

    Near field communications (NFC) for mobile payments lacks a clear advantage over traditional forms of payment, according the CEO of mHITs, an Australian SMS-based mobile payments service.

    Written by Adam Bender17 Jan. 13 13:20
  • Optus speeds 4G, 3G+ deployments

    Optus is preparing 4G launches early next year in Adelaide and Canberra while simultaneously making enhancements to its existing 3G network, according to Optus managing director of networks, Guenther Ottendorfer.

    Written by Adam Bender04 Dec. 12 14:52
  • Telstra, Optus and Suncorp eye geospatial data

    Big Australian telcos and insurance companies see business opportunities in analysing the location information transmitted by customers’ mobile devices, said speakers at yesterday's Big Data Warehousing and Business Intelligence Summit.

    Written by Adam Bender28 Nov. 12 10:56
  • Vodafone CEO urges regulators to rein in Telstra

    The NBN is not enough to level telecom competition in Australia, according to Vodafone Hutchison Australia CEO Bill Morrow. At an American Chamber of Commerce event today in Sydney, he called on government to support policies that scale back Telstra’s “regulatory favour.”

    Written by Adam Bender16 Nov. 12 15:39
  • Companies 'still grappling' with basics of customer service: IPscape

    Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.

    Written by Adam Bender05 Nov. 12 16:04
  • ACCAN slams telco opposition to ACMA regulation

    Australian telecommunication providers will have to face up to mandatory regulation of their industry and the introduction of measures such as standard pricing for data costs, according to telco lobby group, The Australian Communications Consumer Action Network (ACCAN).

    Written by Hamish Barwick26 July 11 10:31
  • Optus pens $30m contract with Sydney Water

    State water authority, Sydney Water, has penned a four-year managed services contract worth almost $30 million with Optus for the delivery of a whole-of-business telecommunications service.

    Written by Chloe Herrick18 July 11 12:32
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