Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows

News

• Hundreds lose their phone numbers when migrating to NBN

  Hundreds of consumers and businesses moving to the NBN lost their phone numbers in the process, according to a report by the Telecommunications Industry Ombudsman (TIO).

• ACCC asks Australians to sign up for broadband speed tests

  The Australian Competition and Consumer Commission is calling on Australians to be part of a program that will measure and compare broadband speeds across the country.

• ​Internet service complaints rise

  Complaints about internet services from customers across Australia rose 11.6 per between October and December, 2015 compared to the same period a year earlier, the Telecommunications Industry Ombudsman (TIO) said on Friday.
  

• Telco complaints at eight-year lows

  Customer complaints about telecommunications companies have reached an eight-year low, particularly in mobile services, according to new figures from the Telecommunications Industry Ombudsman (TIO).

• TIO: complaints fall, but global roaming still an issue

  Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).

• Role of TIO needs to grow: Conroy

  The telco industry will continue to be hounded by watchdog groups, such as the Telecommunications Industry Ombudsman (TIO), to provide better customer service, Senator Conroy has said.

• Telstra falls short of customer service goals

  Despite a significant focus on customer service initiatives over the past year, Telstra (ASX: TLS) has still fallen short of expectations to reduce complaints and improve customer satisfaction.

• Federal Govt introduces telco customer service guarantee

  Major telcos may be hit with a penalty of $2 million should they fail to comply with a new customer service guarantee (CSG) standard established by the Federal Government in an effort to shield consumers against poor customer service.

• NZ Government moves to cut mobile rates

  New Zealand's Commerce Commission has cut wholesale mobile termination rates in an effort to open up the country's telecommunications market amid fears that current rates are hampering competition.

• ACCAN champions TIO reform

  The Australian Communications Consumer Action Network (ACCAN) has thrown its weight behind an external review that proposes to provide more regulative power to the Telecommunications Industry Ombudsman (TIO).

• TIO to deploy case management system after a spike in complaints

  A record number of telecommunications cases and complaints has resulted in the Telecommunications Industry Ombudsman (TIO) announcing its intention to deploy a dedicated management system.

• Exetel initiates legal action against telco ombudsman

  The procedures used by the Telecommunications Industry Ombudsman (TIO) to deal with customer complaints could soon be scrutinised by the Federal Court, after telco Exetel served the ombudsman with a statement of claim, alleging a number of breaches.
  

• Communications privacy complaints process unacceptable: UNSW

  The Australian communications sector’s complaints process has been deemed “unacceptable” in a report compiled by the Cyberspace Law and Policy Centre from the University of NSW.