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Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows


  • ​Internet service complaints rise

    Complaints about internet services from customers across Australia rose 11.6 per between October and December, 2015 compared to the same period a year earlier, the Telecommunications Industry Ombudsman (TIO) said on Friday.

    Written by Byron Connolly19 Feb. 16 16:50
  • Telco complaints at eight-year lows

    Customer complaints about telecommunications companies have reached an eight-year low, particularly in mobile services, according to new figures from the Telecommunications Industry Ombudsman (TIO).

    Written by Bonnie Gardiner18 March 15 09:24
  • TIO: complaints fall, but global roaming still an issue

    Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).

    Written by Stephanie McDonald13 Dec. 12 09:46
  • Role of TIO needs to grow: Conroy

    The telco industry will continue to be hounded by watchdog groups, such as the Telecommunications Industry Ombudsman (TIO), to provide better customer service, Senator Conroy has said.

    Written by Lisa Banks07 Sept. 11 11:04
  • Telstra falls short of customer service goals

    Despite a significant focus on customer service initiatives over the past year, Telstra (ASX: TLS) has still fallen short of expectations to reduce complaints and improve customer satisfaction.

    Written by Chloe Herrick11 Aug. 11 11:01
  • Federal Govt introduces telco customer service guarantee

    Major telcos may be hit with a penalty of $2 million should they fail to comply with a new customer service guarantee (CSG) standard established by the Federal Government in an effort to shield consumers against poor customer service.

    Written by Chloe Herrick10 Aug. 11 10:01
  • NZ Government moves to cut mobile rates

    New Zealand's Commerce Commission has cut wholesale mobile termination rates in an effort to open up the country's telecommunications market amid fears that current rates are hampering competition.

    Written by Tim Lohman05 May 11 15:26
  • ACCAN champions TIO reform

    The Australian Communications Consumer Action Network (ACCAN) has thrown its weight behind an external review that proposes to provide more regulative power to the Telecommunications Industry Ombudsman (TIO).

    Written by Chloe Herrick05 April 11 12:05
  • Exetel initiates legal action against telco ombudsman

    The procedures used by the Telecommunications Industry Ombudsman (TIO) to deal with customer complaints could soon be scrutinised by the Federal Court, after telco Exetel served the ombudsman with a statement of claim, alleging a number of breaches.

    Written by Mahesh Sharma19 Oct. 10 13:42