Telstra customer service slowly on the mend: Thodey
Telstra reiterated its customer service levels have improved slowly but surely, despite falling short of customer service expectations in August this year.
Telstra chief executive David Thodey - News, Features, and Slideshows
News about Telstra chief executive David Thodey
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Telstra falls short of customer service goals
Despite a significant focus on customer service initiatives over the past year, Telstra (ASX: TLS) has still fallen short of expectations to reduce complaints and improve customer satisfaction.
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Telstra, NBN Co, Government sign off on $11b NBN deal
After two years of protracted negotiations Telstra, the Federal Government and the NBN Co have come to definitive agreements on the structural separation of Telstra and the use of its network assets in the National Broadband Network (NBN).
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Exclusive: Telstra chief David Thodey Q&A
Telstra chief executive and former IBM managing director, David Thodey, sat down with Computerworld Australia ahead of the 100th anniversary of Big Blue and reflected on his time at the company and how it set him up for the toughest role of his career.
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Telstra LTE network coming by year's end
Telstra is set to become the first Long Term Evolution (LTE) network operator in Australia, with plans to launch the technology publicly in all Australian capital cities and some regional centres by the end of the year.