Online recruitment marketplace, The Search Party, is using machine learning algorithms to scan 15 million candidate resumes to ensure it provides the right candidates to employers.
Multiple online sites and call centres offer a rich source of data to extract insights on what customers want and need from your product and service. The problem is it’s unstructured, big and often messy. But that doesn’t mean it’s not manageable.
There’s a proliferation of unstructured data on the Net and coming into customer call centres. But manually going through the haystack to find the needle is an insurmountable, unrealistic task to complete. Speaking at the recent Big Data TechCon event in Boston, data mining expert, Dan Sullivan from Cambia Health Solutions, discussed several tools and techniques to get you started.
An Ernst & Young report says that text analytics and voice-recognition software can help customer-service reps solve problems instead of trying to cross-sell an unhappy caller.