unified communications

unified communications - News, Features, and Slideshows

News

  • Microsoft Lync to play nice with Cisco, Android

    Microsoft is accommodating Cisco conferencing systems and Android tablets to help make Microsoft Lync and Skype communications platforms able to connect any customers by voice, video, messaging and conferencing regardless of what device they use.

    Written by Tim Greene18 Feb. 14 17:19
  • Microsoft pushes ahead with Skype-Lync integration

    Microsoft will demonstrate on Tuesday how Lync and Skype users will be able to communicate via video conferencing, the next stage of the integration between its enterprise unified communications server and its consumer IM and IP telephony network.

    Written by Juan Carlos Perez18 Feb. 14 17:04
  • 7 highlights from Ethernet inventor Bob Metcalfe's Reddit AMA

    Father of Ethernet Bob Metcalfe bravely dove back into the Reddit Ask Me Anything pool on Wednesday, deftly fielding questions from the masses about everything from techie topics like SDN to news topics like the NSA to random topics like bar fighting.

    Written by Bob Brown05 Feb. 14 22:12
  • Facebook sustainable for foreseeable future, researcher says

    While Princeton University researchers predict Facebook could shed 80% of its users over the next few years, a Carnegie Mellon University computer scientist has the social network's back and says Facebook's prospects are good.

    Written by Bob Brown04 Feb. 14 18:35
  • Call centers as social media hubs

    Contact centers are changing rapidly with the arrival of cloud technology and the ability to interact with customers over new social channels, including Twitter. The transformation has implications for everything from how companies deal with customers to the role agents play and how internal groups are best organized. Network World Editor in Chief John Dix caught up with the CEO of LiveOps, Marty Beard, for his take on where we stand and where we're headed.

    Written by John Dix27 Jan. 14 23:07
  • Why one company declined cloud-based 'crisis communications system'

    Cloud-based services are still often seen as too risky for sensitive information. Take the case at Kingsport, Tenn.-based Eastman Chemical Company, which said "no" to the cloud when designing its new crisis communications system.

    Written by Ellen Messmer02 Jan. 14 19:12
  • Avaya cozies up to developers

    Avaya is making it easier to drop its unified communications capabilities into business applications, removing a layer of complexity that may be holding developers back from writing communications-enabled apps for businesses.

    Written by Tim Greene15 Oct. 13 13:00
  • Internet.org looks to 'Facebook for Every Phone'

    The companies behind Internet.org, the organization formed by Facebook, Qualcomm and several others to bring the Internet to areas that still don't have it, released a document (PDF) yesterday detailing some of their plans for the initiative. One section stands out in particular, if only for its title – Facebook for Every Phone.

    Written by Colin Neagle17 Sept. 13 20:26
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