unified communications

unified communications - News, Features, and Slideshows

News

  • What the NSA and business (should) have in common

    Regardless of where you sit on the privacy vs. security spectrum regarding the controversy over the NSA collecting telephony metadata for millions of phone calls, the situation has made one thing clear: telephony metadata can be valuable. In fact, now is a good time to evaluate (or create) a system for internally gathering and making the most out of this important, but often overlooked information source.

    Written by Keith Nealon, president and general manager of the cloud division of ShoreTel17 Sept. 13 20:26
  • Reddit AMA featuring Microsoft Outlook.com team tackles NSA, IMAP, Gmail

    Microsoft's Outlook.com engineers and product managers, a little more than a year since the revamped messaging service launched, took to Reddit Thursday to field questions on topics that ranged from the controversial (NSA email snooping) to the technical (IMAP support).

    Written by Bob Brown12 Sept. 13 19:39
  • How to assess contact center requirements before moving to SIP trunking

    While many enterprises have transitioned to SIP trunking as they adopt Voice over IP (VoIP), many are hesitant to migrate their contact centers away from the Public Switched Telephone Network (PSTN) due to concerns about quality and reliability. But SIP trunking has evolved, and new capabilities have emerged that offer value and options that are not possible with legacy PSTN connections.

    Written by Charles Studt, vice president of product management, IntelePeer11 Sept. 13 22:25
  • Unified communications drives collaboration, cost savings (after a lot of hard work)

    Many obstacles face firms hoping to deploy unified communications, from technology that doesn't integrate to users who don't want to give up PBX systems. But organisations that are willing to fight the good fight stand to reap the benefits of a workforce that travels less, collaborates more and works faster.

    Written by Brian Eastwood09 Sept. 13 13:54
  • Social media sends Ballmer off with a bang

    The Internet reacted to the news that Microsoft CEO Steve Ballmer plans to retire within 12 months as might have been expected – with a flurry of jeers, opprobrium and the occasional heartfelt farewell.

    Written by Jon Gold23 Aug. 13 18:26
  • Cisco patches serious vulnerabilities in Unified Communications Manager

    Cisco Systems has released new security patches for several versions of Unified Communications Manager (UCM) to address vulnerabilities that could allow remote attackers to execute arbitrary commands, modify system data or disrupt services.

    Written by Lucian Constantin22 Aug. 13 11:37
  • Five issues to examine when considering cloud-based UC

    If you're considering cloud-based unified communications (UC) services, sooner or later you're going to have to weigh the difference between multi-tenant vs. multi-instance architectures. At first glance you may wonder, "If it works, why should I care?" But this design question cuts to the core of fundamentally different approaches to delivering UC in the cloud, and has very important implications about the scalability of the platform and services it is supporting.

    Written by Derek Yoo, CTO, Thinking Phone Networks19 Aug. 13 20:14
  • Telecommuting from paradise

    Nine years ago, Francie Tanner was working at a technology consulting company in Dallas when she received an email that began, "Dear Sir or Madam, I manage a bank in the country of Anguilla..."

    Written by Maria Korolov29 July 13 12:39
  • What is WebRTC?

    Enterprise trade shows have recently been full of chatter about WebRTC (Real-Time Communication). Descriptions like game changer and disruptive technology have been used. But, what is WebRTC and does it really matter?

    Written by Phil Hippensteel01 July 13 12:35
  • One year in, Yammer grows in importance to Microsoft

    For a product once described as Twitter with a business model, Yammer is becoming more nuanced, morphing into an important feature set that will cross over among Microsoft applications. Just as important, it continues seeing growth and popularity among businesses, where it can act as a hook that can encourage current Microsoft customers to upgrade and adopt Microsoft cloud services.

    Written by Tim Greene27 June 13 14:20
  • Increasing operational efficiency with unified communications

    Companies that have implemented unified communications have seen direct and tangible savings of up to 75% in their phone and equipment costs, but the longer-term and greater impact is increased productivity. What was originally seen as a soft benefit is now turning into hard ROI. Unified communications is becoming a strategic element in daily workflows and is making organizations more operationally efficient than ever before.

    Written by Chris Daly, CEO, Whaleback Managed Services20 June 13 20:38
  • CERN retires proprietary video conferencing system in favor of Vidyo

    Tim Smith has some of the best IT end users in the world: the physicists who do research at CERN, which runs the particle physics lab that is home to the Large Hadron Collider, because they need little instruction when it comes to new technology.

    Written by Tim Greene14 June 13 02:13
  • MAKE IT STOP! 'Facebook - The Musical' and more

    A cheery new YouTube video called "Facebook - The Musical" is on its way to going viral at more than 500,000 views during its first few days on the Web, thanks to a campy crew of crooners singing the praises of the social network.

    Written by Bob Brown07 June 13 19:17
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