Most of the advice in this column has been about customer data: leads, contacts, accounts, and transactions. Too often ignored is the CRM data that's about your users: employees who log in and manipulate data every day.
Having an identity and access management solution is a must. Businesses cannot operate without them. However, this paper asks - are you sure the user credentials are being used by the correct individual? · Most organizations work hard to ensure compliance with corporate security policy but that doesn’t necessarily mean they’re protected · Managing identities is essential—but it can also lead to a false sense of security · Do the credentials and the behaviour make business sense? If you can’t interpret activity in the context of identity, you may be at risk