Whitepaper
How to Socially Enable Your Contact Centre
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
Please sign in with LinkedIn or Facebook or supply your email address to sign up with our member system and receive this whitepaper.
Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.
Or
Email address already exists in our user system. Please login to continue.