Whitepaper
The contribution of DevOps to ICT service management
UXC Connect’s Jesmond Psaila says that DevOps can do for IT operations what Agile did for software development. This paper demonstrates how, by combining both approaches, you can significantly improve operational efficiency and time-to-market. • Marketing and development teams want to constantly change or increase functionality, while IT operations teams want to keep the environment as stable as possible • Agile software development and virtualisation have not solved the time-to-value problem faced by marketing and IT operations teams • Recent movements in DevOps aim to address and redefine a more agile service management platform, while new tools have vastly improved functionality to configure and automate common processes
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