Transforming User IT Support: Bringing Users and Resolution Closer Together
The workplace is undergoing a rapid transformation which has caused a shift in user expectations about IT services and support. However, updating technology to meet this increase in demand brings about support, security, cost and data volume issues forcing IT professionals to try and find new approaches to keep support costs down whilst maintaining service quality. This white paper looks at IBM’s right-to-left strategy to help IT leaders evaluate their support environment and find new ways for businesses to improve productivity and save costs.
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