LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.
The pressure is on to be secure. Are you feeling the squeeze? If you spent the past few years coming to grips with the true extent of the threat from malware, ransomware and nation-state hackers, be prepared for the rest of 2017 to play out rather differently. Sure, the threats are still there and growing but as Australia prepares to join the ranks of the nations with mandatory breach reporting regimes, you are now operating under the microscope and on a deadline. Download whitepaper »