Blog: Getting a Leg Up On Application Performance

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See the Forrest and the Trees

With global visibility into end-user metrics, companies who have deployed Experience and Performance Management solutions not only know if core enterprise applications are delivering an acceptable user experience, but also if application users are executing key processes effectively and efficiently — the key to achieving business value and ROI.

Application Support teams have real-time metrics to proactively address response time issues problems.
Help Desk personnel have immediate visibility user actual user interaction with the application, so they can quickly resolve issues with minimal disruption to the end users.
Training organizations can pinpoint which specific application areas (and which specific users) require additional training.
Application and Process Engineering can spot cumbersome work flows and errors that are affecting end user satisfaction and efficiency.
The CIO has comprehensive metrics from the entire application landscape to support reporting to the business on SLAs and insight into application usage and performance to make intelligent decisions about where to deploy resources to improve the application performance and effectiveness.
The business executives have actionable insight to drive the highest possible levels of adoption, efficient and effective use of the application which is the key to a business return on the investment.

Applications are proxies for business processes. In a report, IT Management Software Market (March 9th , 2007 ) Forrester Research stated, IT is now a fundamental support of business activities — which means the greatest IT operations sins are an unpredictable user experience and a failure to reduce overall service delivery costs. A focus on Experience and Performance management really works both sides of the IT value equation, enabling you to simultaneously improve the user experience and reduce overall service delivery costs.

Lori Wizdo
Knoa Software
www.knoa.com