Stories by CIO Staff

The future of the contact centre

In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

Written by CIO Staff05 June 15 15:43

Infographic: What if the houses of Game of Thrones produced CIOs?

With so much interest around the Game of Thrones series, Adeptia, a software firm in the United States, has created an infographic that asks the questions: What if the houses of Game of Thrones produced CIOs? How would they lead?

Written by CIO Staff21 May 15 14:38

In pictures: The best ways to achieve operational intelligence roundtable

CIO brought together business and IT leaders from an array of Australian organisations on March 31 to discuss ways to harness big data for growth and innovation during the shift to digital.

Here are pictorial highlights from the lunch, held at Aria Restaurant in Sydney. The roundtable was sponsored by Splunk.

Written by CIO Staff01 April 15 10:03

Maintaining a hybrid cloud environment

CIO talks to Glenn Powell, general manager of Infront Systems, about how to move to a hybrid IT infrastructure model

Written by CIO Staff12 March 15 10:22

How to best analyse your IT

CIO talks to Eugene Talasch, principal at ET Business Solutions, about how to measure IT spend, negotiate lower costs, and ensure value is being maintained in long term technology contracts.

Written by CIO Staff10 Feb. 15 11:24

Why big data is big business

The big data hype cycle is well and truly over, and CIOs need to lead big data projects or risk getting left behind by competitors that are gaining business advantage from analysing the goldmine of data that lives in databases and on the corporate network.

Written by CIO Staff04 Feb. 15 11:48

St. George Bank offering cloud apps for small businesses

St. George Bank has launched MyBusinessConnect, a range of cloud-based applications for small businesses and startups. The package is being provided by cloud solutions firm, BCSG.

Written by CIO Staff29 Jan. 15 15:06

Using social media to enhance your ICT career

Tony Rossano, senior client partner, managing director, global technology markets, APAC at recruiter Korn Ferry, discusses how to use social media to improve your career prospects.

Written by CIO Staff22 Jan. 15 08:48

CIO Vito Forte leaves Fortescue Metals

CIO of Fortescue Metals Group, Vito Forte, will leave Fortescue Metals at the end of January, a company spokesperson has confirmed.

Written by CIO Staff15 Jan. 15 10:47
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