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Citizen Data: The Quandary For Delivering Modern Government Services

Since Federation, federal, state, and local governments in Australia have been delivering vital services for citizens. And for most of that time, the government has provided those services through specific departments and agencies. When someone required access to a service or advice, they worked out which agency or department they needed, called them or sent them a letter, and hoped that they had found the right person or team at the right place to answer their query.