Customer Relationship Management - News, Features, and Slideshows

• Parks Victoria partners with Microsoft to see the forest for the trees

  Managing Victoria’s parks and waterways is a big job. A four million hectare sized job in fact, which falls to state statutory authority Parks Victoria.

• Pacific Boating sails into record growth thanks to IT investments

  Pacific Boating, considered the largest boating club is Sydney, is using the power of technology to strengthen customer relationships and supercharge the business.

• Sydney Water selects shortlist for 'once in a generation' IT overhaul

  ​Sydney Water has shortlisted Wipro, Cap Gemini and Accenture as it seeks a technology partner to design, build and run new ERP, billing and CRM systems.

• Sustainability Victoria tackles inefficient data silos with cloud-based CRM

  ​Sustainability Victoria has improved internal workflow and data visibility, plus enhanced stakeholder targeting and engagement, by deploying a new cloud-based CRM.

• DFAT outsources support to NEC

  The Australian Department of Foreign Affairs and Trade (DFAT) has awarded NEC a four-year contract to provide support for 12,000 end users at 160 sites globally.
  

• What does the future hold for Microsoft Dynamics?

  Alongside the news that the Microsoft teams that make devices like Surface and Surface Hub will now be in the same division that makes the operating system on which they run, Microsoft's latest reorg moves Dynamics to the Cloud & Enterprise group (Microsoft Dynamics is the company's line of ERP and CRM applications). That shifts it from the Applications & Services division that builds productivity products and cloud services like Office 365, and puts it alongside Azure, SQL Server, Intune, Power BI, Visual Studio and BizTalk.

• 9 Ways to Improve Your Company's CRM System

  Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

• The future of Dynamics in a Nadella-led Microsoft

  Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been named Ballmer's successor, the time is ripe for more focused speculation on the future of Dynamics. Here's a look at what could be in store.

• After getting star billing, Oracle's Fusion Applications take a supporting role

  Last week's OpenWorld conference made on thing clear: Oracle remains committed to its next-generation Fusion Applications but massive growth in the product line is probably not around the corner.

• Big Data Drives City of Buffalo's Operation Clean Sweep

  By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

Whitepapers about Customer Relationship Management

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  Avoid These Common Pitfalls When Choosing a Cloud CRM

  Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

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  Controlling CRM Costs: A Buyer’s Guide

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  Viewing CRM as Change Management - A Best Practices Guide

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  Align or Die - in the Age of the Customer