When the Georgia Technology Authority's plan to transform its aging IT infrastructure was failing to deliver, its CIO decided to rework the high-profile IT outsourcing deal it had struck with IBM Global Services and AT&T. The IT team worked with the vendors to get the relationship and the deal back on course.
One provider of contact center services in Latin America sees cloud computing as critical to competing with much larger competitors.
Follow these simple steps to show your IT outsourcing provider a little love and get more attention than other customers in return (without giving away too much).
Though IT outsourcing vendors and clients cite concern over the potential H-1B visa reform currently heading to the senate for a vote, they are, for the most part, taking a wait-and-see approach and are doing very little to prepare for the possible effects of the visa changes.
In part 2 of our two-part series on IT offshoring lessions, we look at seven more examples of successful IT outsourcing offshoring best practices.
The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.
The U.S. begins accepting new H-1B visa petitions on Monday, April 1, and fast demand is expected. This is going to be followed by much fury.
Virtualization, cloud services and SaaS is making it much easier to shift IT infrastructure operations to service providers, and that is exactly what many users are doing.
China's plan to create a competitive outsourcing industry was hit with another blow last month with the release of a report that lay bare, in ways never seen before, the extent of the security risks of working in the country.
Pricing models for IT outsourcing have always been relatively straightforward. However, a growing portion of IT outsourcing deals are being inked with more complex hybrid pricing structures. Here are five things to consider when implementing a hybrid pricing model for IT services.
The rise of multisourcing has thrust operating level agreements in the IT outsourcing spotlight. But establishing OLAs among service providers can be difficult.
The speculation surrounding Dell's intention to go private is over. What remains are questions about what the new ownership model will mean for Dell's IT services business and its outsourcing customers.
Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. Here are six IT and business process outsourcing destinations worth a look in 2013.
The most controversial tech issue taken up by the outgoing Congress was, by far, the Stop Online Piracy Act (SOPA). Here's the outlook for legislation for the next Congress.
At this time last year, we predicted that 2012 would be the year cloud computing hype ended. We said application development would migrate from offshore to cities stateside. And we forecasted that IT service providers would become more relationship-oriented. Now it's time to see how those predictions panned out.