IT leaders may be well-versed in the latest technologies and service provider offerings, but they may need help building a long-term relationship that addresses such ever-changing criteria such as innovation and performance. Here are five key levers that can impact outsourcing costs and lead to a healthier relationship.
CIO Hugh Scott decided to move to the cloud within months of joining Energy Plus Holdings. Here, he discusses the challenges of moving into a leadership position at a new company, the importance of forging relationships with vendor partners and his approach to building a motivated IT team.
The outlook for the IT outsourcing market is not unlike the outlook for the economy as a whole: It's "unusually uncertain," to use U.S. Federal Reserve Chairman Ben Bernanke's words.