How Bupa used a pantomime to explain service management
Bupa's operational services manager, Janet Holling, reveals the successes and failures during a large-scale ITSM deployment.
itsm - News, Features, and Slideshows
itsm in pictures
News about itsm
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How to implement effective SLAs
Before getting anywhere close to discussing the concept of service level agreements (SLAs) in IT service management (ITSM), there is one time-worn debate to straighten out.
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Defence extends IT services contract with Fujitsu
The Department of Defence has extended an IT services contract with Fujitsu for a further three years as it invests in improving the performance of its network, desktop and data centre environments.
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HP Rolls Out Services to Improve Data Center Efficiency
Aiming to help organizations cut through confusion in the data center infrastructure management market and prepare them for the impact of cloud, mobility and big data, HP is offering four new consulting services.
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In Pictures: itSMF LEADit 2013
In Canberra, ITSM disciples talk service management, get funky on the dance floor.
Whitepapers about itsm
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Real-time endpoint automation and remediation for ServiceNow® ITSM
Consumer expectations put a strain on IT Services teams at a time when resources are limited, costs must be contained, and IT environments are increasingly complex. up. Service and Support Desk agents are under far greater scrutiny and pressure to meet performance metrics and KPI’s. For automation to be effective, it needs focus, precision and speed. Download this whitepaper to see how the role of ITSM and businesses are looking to IT Service Management as a business enabler rather than an overhead.
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How to Overcome Today’s Top ITSM Challenges
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Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment
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Analysing the strengths, weaknesses, opportunities, and threats of ITSM solutions