Medibank expects its new core policy management system, Project DelPHI, to be fully operational by 2017 despite initial implementation issues, the health insurer’s chief executive, Craig Drummond said today.
A glitch in Medibank’s IT systems is likely to prevent the health insurer from providing annual tax statements to the majority of its customers by July 15.
Suncorp Group has appointed Sarah Harland as its new CIO, coming across from Medibank where she spent the last five months as executive general manager, technology and operations, based in Melbourne.
Medibank is allowing staff outside of the IT department to sign up to cloud services such as Amazon Web Services (AWS) to reduce website hosting costs, while at the same time including IT security in the process, according to Medibank enterprise security manager Mark Burns.
Leadership buy-in has been vital as Medibank prepares for its activity-based working transition, according to the head of the ABW program at the health insurer, David Goldsworthy.