Unisys Australia Whitepapers
To improve business processes and gain efficiency, its important to identify the signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions'you should be asking, such as:
• Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements? • Does your organisation lack an automated Service Request Management (SRM) system? • Is your current ITSM solution able to support all your IT reporting and information needs?
Many organisations believe they can transform their IT operations by simply buying a new management tool. However, this is just the start. This whitepaper discusses the dynamics of a complete transformation: • Learn why IT management tools should be more than "plug & play" • The 5-step plan to implementing ITSM for the best results long-term • Understand why your approach should be more about the data and less about the tool itself
The approach to ITSM is evolving to encapsulate more end-user and enterprise functions. This whitepaper uncovers new ways to extend ITSM to deliver greater benefits to the organisation. • Learn the three-step approach to tapping into the information from your end-user community • How to build a supply chain model that creates growth and retention • Four case studies of companies using information to streamline and create mature ITSM functions
Companies are concerned about how they'll support the next generation of user devices in a new era of personal computing. In fact, the "consumerisation of IT" is one of the leading trends that will impact the technology sector in the coming decade. This webinar shares research and offers insight on how to manage ever-changing end user technology demands.
2010 will be a turning point in IT. Consider the major changes: Microsoft Windows 7 release, advances in client virtualisation and manageability, improvements in mobile computing, an ageing PC fleet and mounting security threats - all set against rising end-user expectations, new cloud computing options, signs of a recovering economy and balanced with continued downward IT budget pressure. Learn more about this major industry pivot point and emerging best practices to help navigate IT's "perfect storm".
Today's enterprise must ensure that highly mobile, tech-savvy employees can work productively, no matter where they are or what devices they use. Learn best practices for end user support services that can deliver higher performance levels and lower costs by establishing an adaptive framework to optimise desktop services.
Featuring Gartner Analysts Bill Maurer and Steve Prentice: Enterprises used to provide all the technology an employee needed. Today, more and more employees rely on their own IT devices and tools – and expect them to be supported by the enterprise. Hear about the full impact this growing IT consumerisation trend has on businesses.
In the last decade, we’ve witnessed many changes within the enterprise IT organisation, and perhaps the most radical transformation sweeping the technology landscape and enterprise IT is the consumerisation of IT. Read the article on this topic to learn the effects and how to manage them in your organisation.
In this episode, Jason talks about the importance of awareness.
Just jumping into the cloud with no clear understanding on how to get the most value may lead to a rough landing. You need to have a logical approach to understanding your IT demands and then have a validated roadmap to decrease your risk and provide the most value. You will also require flexibility in your design as virtual workloads will need to be easily and securely moved between in-house systems and external cloud- based systems.