ITIL - News, Features, and Slideshows

• ​Driving transformation through continuous delivery and insights

  IT chiefs discuss how they are improving their organisation's operational intelligence.

• Companies not investing in IT governance

  Australian organisations are seriously under-investing in IT governance particularly at a time when they are highly dependent on technology systems across all operations.
  

• In Pictures: itSMF LEADit 2013

  In Canberra, ITSM disciples talk service management, get funky on the dance floor.

• DevOps, ITIL disciples can sing together: IT Skeptic

  While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.

• Standard brings IT consistency to Queensland public safety

  A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.

• ITIL certification guide: Mastering IT services management

  ITIL is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.

• How to get started with ITIL

  ITIL is one of the most common frameworks for IT service management. However, questions and misunderstandings abound regarding this set of popular practices. In this article, we'll address the following (and more):

• Selling the new enterprise architecture - Part 1

  A ‘service’, of course, is an abstraction of the underlying functions, systems and policies used to deliver business outcomes. Service-centred IT therefore reflects the need for clarity and commonality of vision between business executives, the CIO, and the enterprise architects (EAs) and other operational staff charged with actually delivering that vision.

• Vendor View: Why ITIL is gaining traction in Australia

  Australian CIOs who are adopting ITIL in their IT departments are seeing productivity benefits, higher customer satisfaction and better alignment of IT with business objectives.

• ANSTO doubles its IT innovation budget thanks to ITIL

  Upon taking up his role as CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) in October 2006, Michael Beckett was face with a major image problem.

Whitepapers about ITIL

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  How To Troubleshoot a Server Problem

  Troubleshooting servers is a fine art, but there are some methods and tips to get things running smoothly, quickly and easily. ITIL methodology delves into how to troubleshoot a server or a related issue more deeply, but the general theme is to narrow down the problem as quickly and efficiently as possible. Take a step back and think about how to logically resolve an issue during an outage. For example, if a user complains that they can’t access something, find out if other users have the same issue, eliminating the possibility that the problem is localized to a single end-user device.