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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


Government support/laws: Good. Government has invested $US16 million in various projects aimed at improving infrastructure, HR development and integrating IT in the public sector. Tax exemption for software companies until 2018.

Quality initiatives: 539 ISO 9000 certifications. Currently 6 per cent of the software companies have either ISO 9000 or CMM certifications, with indications that that will increase.

Major providers: CresSoft (www.cressoft.com).

Major customers: Aspen Technology, AT&T, Schlumberger, World Bank.

Cities/Centres of outsourcing: Islamabad, Karachi, Lahore.

National IT organisation: Pakistan Software Export Board (www.pseb.org.pk).

Size of industry: More than $US120 million; 700 companies employ 15,000 professionals.

Total labour force: 40 million.

Areas of expertise: Application development, application maintenance, packaged software implementation.


Government support/laws: Good. Government incentives include three- to six-year income tax breaks, exemptions from all government fees, licences, dues, export taxes, etc.

Quality initiatives: Limited CMM certification; 961 ISO 9000 certifications. The Philippine government is setting up a program to offer incentives for certification.

Major providers: Computer Engineering Corporation (www.cecph.com), Headstrong (www.headstrong.com), Philippine IT Offshore Network consortium, (www.piton-global.com), Soluziona Philippines (www.soluziona.com), SVI Philippines (www.svi.com.ph).

Major customers: FedEx, Northwest Airlines, Walt Disney.

Cities/Centres of outsourcing: Cebu City, Makati City, Manila, Pasig City.

National IT organisation: Information Technology Association of the Philippines (www.itaphil.org).

Size of industry: $US1 billion; more than 1000 companies employ 290,000 professionals.

Total labour force: 32 million.

Areas of expertise: Application development, application maintenance, call centres, business continuity and disaster recovery, e-business.


Government support/laws: Stable, business-friendly government offers big tax incentives.

Quality initiatives: 3,513 ISO 9000 certifications.

Major providers: Business Technovise Inter'l (www.biztech-i.com), Jayasoft Solutions (www.jayasoft.com.sg), NCS Singapore (www.ncs.com.sg).

Major customers: Solectron, Sun Microsystems.

Cities/Centres of outsourcing: SingaporeNational IT organisation: Singapore IT Federation (www.sitf.org.sg).

Size of industry: NA.

Total labour force: 2.2 million.

Areas of expertise: Application development, application maintenance, systems integration.

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