Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as ‘star performer’ of the year for its embrace of innovative service models.
Young people in emerging economies possess a brighter outlook toward their technology prowess and job opportunities than those in developed countries, according to a report by IT outsourcing provider Infosys.
Merger and acquisition activity is at record levels, requiring selling companies to renegotiate outsourcing arrangements for their divested entities.
India’s IT outsourcing industry is making acquisitions, flattening hierarchies and experimenting with automation to stay ahead of price pressures and decreased demand.
IT workers are concerned about how implementing robotic automation will add to their workload right now more than they are worried about someday losing their jobs to robots.
Experts expect a number of shifts in the IT outsourcing industry in 2016. Some of these shifts include a focus on hyper-speed deal making, new multi-sourcing headaches, more man-machine collaboration and more.
We predicted that this was the year that IT outsourcing companies would welcome standardization, outcome-based contracts would finally take hold and RFPs would become a thing of the past. Now it's time to grade those and the rest of our predictions.
IT professionals are more likely to view robotics and other automation as an asset that can free them up from menial tasks than a threat to their jobs, according to a recent survey.
CIOs can lead the charge to cut printing expenses with a three-step strategic plan for more efficient print sourcing — and pave the way for increased digital transformation in the process.
In the rush to seal deals and keep costs low, IT outsourcing customers are skipping a critical due-diligence step in selecting an IT services provider, conducting site visits. Here’s how to do it right.
For many IT organizations, a hybrid IT environment made up of multiple cloud and on-premises applications is inevitable. But it requires new people, processes and systems to manage effectively. HotLink CEO Lynn LeBlanc shares experiences from her early efforts.
The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patrons .
The U.S. government is leaving billions of dollars on the table due to poorly managed and duplicative IT outsourcing deals, according to a recent report by the Government Accountability Office.
IT leaders are using their leverage to ink more flexible — and cheaper — contracts with service providers. But there is a catch.
Strong English language capabilities, low costs and attrition, and a stable and supportive government give Uganda potential as the latest offshore outsourcing alternative in Africa.