Brad L. Peterson, partner and co-leader of the business and technology sourcing practice of law firm Mayer Brown, discusses how new digital services are disrupting the IT outsourcing industry and what this means in terms of how outsourcing contracts must evolve.
HP and IBM have received the highest industry Net Promotor Scores, meaning IT outsourcing customers are much more likely to recommend them than other service providers.
The National Labor Relations Board’s recent change in definition of ‘joint employer’ could have implications for customers of IT outsourcing service providers.
Most enterprises are likely to hit a roadblock after the initial stage of digital adoption. Everest Group calls this phenomenon the ‘digital trough.’
Companies like Amazon, Tesco and Honeywell are looking to offshore IT subsidiaries to deliver digital transformation.
The lead engineer of Instacart Nick Elser discusses how leveraging the cloud has been a powerful and successful experience for the one-hour grocery delivery service.
Service-level agreements need to not only look good on paper, the must deliver business results in real life. Here’s how to create more effective SLAs for application development and maintenance.
IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.
Typical medical laboratory reports could hardly be less personal. Whether they're for basic blood work or a battery of tests for serious disease, the black-and-white printouts of results--presenting a sea of cryptic abbreviations and numbers--remain largely indecipherable to the patients whose health depends upon them.
As business needs--and the new technologies required to support them--evolve ever more rapidly, outsourcing contracts signed just a year or two ago are already getting stale. That's why Mayer Brown business and sourcing technology partner Dan Masur is advising companies to revamp their outsourcing deals right now to not only access new options, but also to cut significant costs.
A managed services or fixed-fee outsourcing model for application development and maintenance can ultimately yield major savings for IT organizations that embrace it.
In 2015, big, monolithic outsourcing deals are regarded just about as negatively as huge, enterprise IT projects: They are seen as lengthy, costly and practically doomed to fail. Just as IT organizations have broken down their large IT tasks into more discrete deliverables, they've also dissolved their mega outsourcing deals among multiple providers.
A number of midsize American cities now make attractive alternatives to offshore locations in India and elsewhere for IT and business process services, according to recent research from the Hackett Group.
A number of midsize American cities now make attractive alternatives to offshore locations in India and elsehwere for IT and business process services, according to recent research from the Hackett Group.
Captive centers -- in-house IT and business process delivery arms -- accounted for one quarter of the $150 billion global services market last year, according outsourcing consultancy and research firm Everest Group.