Stories by Sue Bushell

Some people say change is messy; you can't map it out. Others say unless you have a plan, forget about it. One man's experience says: a plan helps

Is there a happy ever after when you tie the knot with an outsourcer? After all, this isn't just about having someone to go out to dinner with - it's about having a partner who'll stick with you through good times and bad

Many CIOs have discovered the hard way the hurt that can be engendered by trying to force change on unwilling recipients. Just look at the widespread dissatisfaction and mistrust that early business change projects targeted at slashing costs and head counts left in their wake. What those pioneering mistakes taught above all is that the only successful change program is one that involves all participants early, identifies champions of change throughout the organisation, inspires people to embrace rather than fight the changes involved, and fosters commitment to a common purpose.

As companies use the Internet to communicate with their supply chains and to draw on different data sources inside their enterprises, the need to quickly integrate applications becomes more crucial than ever

The advantages of online medical information are clear: it can improve the quality and reduce the cost of health care

If you think VPNs are just for small business, think again. A surprising number of businesses are using the technology to extend their channels of communication - and saving a bundle

Choosing the right vendor isn't enough. To get the most for your money, you must commit, communicate and show you care

From Mahogany Row to reception, customer satisfaction with IS is one of the most important measures of how efficient, responsive and credible an IS department really is

Willkommen. Bienvenue. G'day mate.
Life is never a cabaret for CIOs, but now more than a few local companies are opting to import their CIOs. Are there not enough Australians available to fill this key role, or is it a case of cultural cringe?

Doing the right thing as an enterprise leader has never been more important than in today's rapidly changing business environment. Are you the leader you need to be, want to be, can be?

Policing employees' e-mail may be distasteful, but if you haven't looked to see whether workers are sending and archiving, laying down the law may be a practice that will pay dividends

CIOs increasingly are relying on a single PC vendor in an effort to reduce costs and complexity. But as in any exclusive relationship, both sides need to make some concessions

Faced with shrinking cycle times and the threat of outsourcing, more companies are turning the dark art of software development into a science. This transformation includes instituting formal methodologies, seeking out the best of best practices and benchmarking progress against established models of excellence

CIOs are tired of the giant sucking sound emitted by too many failed projects. In the changing world of IS, project managers are now seen as change agents and enablers

When PwC surveyed some of the world's leading multinational companies it found more than 35 per cent didn't have enough time to plan, design, construct and implement information technology. Some 25 per cent complained the systems they installed didn't live up to their promise. It's what the authors call a "tidal wave of scandal, a tsunami of bad news" -- one that's coming at any manager planning a business action.