Stories by Lou Markstrom

According to the Harvard Business Review, digital transformation risk is the number one concern for CEOs, directors and other senior executives.

It’s almost the end of February and the year is in full swing. It is time to make sure you have taken a look at the upcoming year, gotten a clear assessment of where you stand on the IT maturity curve, and made a plan to move up the curve by the time next year rolls around.

BUPA’s chief information officer Sami Yalavac has increased staff engagement by 51 per cent and increased its net promoter score – a measurement of employee loyalty – by 50 points during the healthcare giant’s tech transformation.

Talent recruitment and development are more critical than they have ever been before and one key to success is making sure you have a strong relationship with your organisation’s HR staff.

It can be difficult to determine which technology and business initiatives or programs are worth pursuing, spending more time investigating or eliminating altogether.

What sets high performing IT organisations apart from the rest? It could very well be their ability to anticipate. The days of IT thinking it needs to ‘align’ with the organisation are over.

Difficult situations with customers are often the result of a reactive rather than a consultative IT mindset.

The rules of time management have changed – the days of showing up to the office, working through your inbox, shifting items to your outbox, going home and repeating the same sequence the next day are well and truly over.

​CIO Australia contributor Lou Markstrom discusses why your ability to build rapport with customers may decide your success as an IT professional and how you can evolve into the role of a consultant.

Is your IT transformation progressing at the rate you would like? Has it stagnated or hit so much resistance along the way that you are doubting if it will happen?

CIO Australia contributor Lou Markstrom discusses how IT organisations can be more efficient and effective in managing third-party service providers.

CIO Australia contributor Lou Markstrom discusses the ingredients that are necessary to support and create a culture of innovation.​

Stress is part of our everyday lives. Our ability to deal with it, direct it or eliminate it will have a big impact our levels of effectiveness, wellbeing and satisfaction now and in their future.

​CIO Australia contributor Lou Markstrom highlights 6 ways ​to break down the divides in your IT team and operate as one.

Organisational politics are a reality and we can either take the approach of burying our heads in the sand and pretend they don’t exist or recognise that political savvy is an essential skill for all levels of an IT organisation.