While an increasingly common phrase in management parlance, ‘Customer Delight’ is, for the Commonwealth Bank, a real concept with hefty financial strings attached for failing to deliver on customer service standards.
Defence minister, Greg Combet, has flagged a growing role for the Defence Science and Technology Organisation (DSTO) in the future defence of the country.
Symantec global CIO David Thompson suggests a US-style cybersecurity role could help prevent attacks like Anonymous' recent DDoS attack on Prime Minster's Web site.
Increases in spam which offers cheap Chinese medicine need not necessarily be a cause for alarm, according to a new report from McAfee.
Threats from protest group Anonymous to disable the website of the Australian Prime Minister appear to have rung true.
In a sign of the growing link between universities and business, the University of Southern Queensland (USQ) has signed on to teach SAP skills to undergraduate and postgraduate students.
The Church of Scientology has recommended Internet censorship as a method of defending itself against what it claims to be a constant campaign of abuse by the group Anonymous, and misinformation and misrepresentation in the media.
Media and education company Pearson Australia Group is on the hunt for a CIO following the creation of the new role to oversee the transformation of its information services.
IP Australia, the government agency responsible for administering patents, trade marks, designs and plant breeder’s rights, is to deploy a intellectual property (IP) Rights Management solution as part of a push toward better business processes.
Queensland Health has appointed acting CIO, Ray Brown, as its new CIO as the government body moves to implement the State’s e-health agenda.
The global financial crisis has been hard on may industry sectors, but arguably few are doing it as tough as the airline industry.
Defence will shortly commence refreshing its core management information system for personnel management, personnel management key solution (PMKeyS), in an effort to better manage risk and add “significant and sustainable benefits” to the organisation.
Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.
Yahoo!7 Mail has moved to compete with social media giant Facebook through the introduction of a new look and feel to its Web email offering and a range of new features and third party applications.
Despite the severity of the current financial crisis, only one in four Australian contractors, have been required to take a pay cut to stay in employment, a new report has found.